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FAQ
Frequently Asked Questions
Find quick answers to common questions about our products and services
Delivery typically takes 3-5 business days within Nairobi, and 5-7 business days for other regions in Kenya. International shipping takes 10-14 business days.
We offer a 30-day return policy for unused items in original packaging. Contact our support team to initiate a return. Customized items may have different return conditions.
Yes, we ship worldwide! Shipping costs and delivery times vary by destination. You can calculate shipping at checkout or contact us for a quote.
Once your order ships, you'll receive a tracking number via email. You can also track your order in your account dashboard under "Order History".
Yes, we offer premium gift wrapping for all orders. Select the gift option at checkout and add a personal message for that extra special touch.